Help
Price Guarantee:
We're not the seller or service provider.
At ARAH we don't set the prices, so it's not possible for us to guarantee what other companies are selling.
We compile tons of data for you, our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, ARAH is a search engine and we can't guarantee prices we find. Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues originating from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path, or another traveler has booked the last available room.
Why aren't prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
Help! I need to change/cancel my reservation!
ARAH is a search engine that compares rental car products offered by each rental car company and finds the lowest price.
When you select the product that is optimized for you, we will link you to the site so that you can complete your reservation. We do not collect or manage reservation information of ARAH customers.
Therefore, if you need to cancel or change your reservation, you must contact the car rental company where the actual reservation was made.
If you are not sure which car rental site you booked on, please send us an email at ARAH@gmail.com.
Cancellations/Itinerary Changes policy: is subject to the regulations of each car rental company and may vary depending on the conditions selected at the time of booking. Before canceling, please check the cancellation policy on the service provider or car rental companies website.
Cancellation policies vary based upon the travel components in your package. The applicable cancel policy for individual reservations can be reviewed prior to purchase. When cancellations or changes are allowed, the airline, hotel or rental car company may charge a cancellation fee or penalty. ARAH sales and discounted Flight tickets, hotel room reservations, and discounted rental car reservations are non-cancelable, non-transferable and non-changeable and no refunds are allowed.
Where is my car rental reservation?
Did you check your email? You'll need to check with the provider directly. Can't remember your provider's name?
What are the age requirements to rent a car?
The age limits will vary depending on where and who you plan to rent your car with, so it's best to keep yourself informed. For further details, we suggest you to reach out directly to the rental car provider to ask their policy. Please note that at ARAH we do not set the policies regarding renter age.
Rental Cars
We act as a facilitator in your reservation of a car with the rental car supplier. Vehicle rentals available through this Site are subject to standard rental contracts of the car rental companies, which will be completed by you at the time of pick-up of a vehicle. Actual prices may vary depending on special requests and items purchased at the counter. Pricing may change if you pick-up, or drop-off the car at a different date, time or location than you requested in your reservation or for other reasons at the discretion of the rental car company. While you may request child seats and other special requests, the requests are not guaranteed and are provided at the discretion of the rental car company. At the time of pick up, the driver will be required to present a valid driver's license, and a valid credit card in his/her name. Some locations also accept debit cards; however, rental partners have different requirements for customers who will only have a debit card at the time of pickup. While our rental car partners strive to honor your request for car type (economy, full size, SUV etc.), your requested car type is not guaranteed to be available. Specific cars, makes and models are not guaranteed and listed car makes and model are for example only. Car fleet information including capacities is based on the latest information provided to us by the supplier and is subject to change.
The following restrictions apply to rental car Requests made using our ARAH Car Rental services:
§ ARAH rental car reservations are non-changeable, non-endorsable, non-transferable and non-refundable;
§ A valid Driver's License and credit card or, in the rental car company's discretion, a debit card, which is consistent with the transactional details provided to ARAH, must be presented when a vehicle is picked-up at the designated location;
§ When picking up the vehicle, a credit card or, in the rental car company's discretion, a debit card, will be required for a security deposit and to pay for any additional ancillary charges (including insurance, child seats, gas, etc.).
§ All rentals will include Taxes, Fees, and Surcharges ("TFS") associated with the Time and Mileage (T&M) for the rental based on the timing and pick-up/drop-off of the rental; and
§ If you choose to add on a child seat, the charge for reserving an infant seat varies by the rental company that accepts your request and is over what you paid Priceline for your reservation. These charges are payable directly to the rental company.
Charges for Taxes and Service Fees
To facilitate your rental car transaction, we will charge your method of payment, in addition to base rate, a charge for Taxes and Fees (an amount that will always be disclosed to you before you elect to proceed). This charge includes an amount we pay on your behalf to recover the amount we pay to the rental car supplier in connection with your reservation for taxes, fees and surcharges owed by the rental car supplier including, without limitation, sales and use tax, excise tax, value added tax, airport or facility taxes, surcharges or fees and/or other similar taxes, surcharges or fees. The amount of this charge is intended by us to be sufficient to cover the amount we may be required to pay on your behalf to a rental car supplier, and may be greater or less than the amount we actually pay the rental car supplier in connection with your reservation for taxes, fees and surcharges. The balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our facilitation services and to cover the costs of your reservation, including, for example, customer service costs and additional fees. The charge for Taxes and Fees varies based on a number of factors, such as the amount you pay to ARAH and the location at which you will pick-up your car from the rental car supplier. The "Total Charges" that you will pay to ARAH for using our ARAH Car rental car service will always be disclosed to you before you submit your Request.
We are not the vendor collecting and remitting taxes to the applicable taxing authorities in respect of the rental car. The rental car companies, as vendors, collect all applicable taxes from us and we pay over such amounts directly to the vendors on your behalf. Taxability and the appropriate tax rate and the type of applicable taxes for the car rentals vary greatly by location and are determined by the rental car company.
In connection with facilitating your retail rental car transaction, we will attempt to provide you, when the information is available, with a breakdown of the estimated taxes, fees and surcharges that may apply to your transaction. We will not charge you for these taxes, fees and surcharges, but the car rental supplier will.
If you have more questions or if you have a bad price to report to us
please send us an email and someone from our team will get back to you promptly.
