Trust & Safety

Trust and Safety

At Arah Rides Limited, we are committed to providing a safe and secure platform for our users. Our Trust and Safety Policy outlines the guidelines and measures we have in place to ensure the well-being and protection of both renters and car owners. By using our website, you agree to adhere to these policies.

User Verification

To maintain the integrity of our platform, we require all users to complete a verification process. This includes providing valid identification, contact information, and a verified payment method. We also encourage users to add additional verification methods, such as linking social media accounts, to enhance trust within the community.

Vehicle Safety

Car owners are responsible for ensuring that their vehicles meet all safety requirements and are in good working condition. We recommend regular maintenance checks and adherence to local safety regulations. Renters should inspect the vehicle thoroughly before starting their rental period and report any concerns or damage to their ArahPro immediately.

Insurance Coverage

Car owners are required to have valid insurance coverage for their vehicles. We encourage owners to review their insurance policies to ensure they are adequately covered for rentals. Renters are responsible for obtaining their insurance coverage.

Communication and Behavior

We expect all users to communicate respectfully and professionally. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated. Users who encounter such behavior should report it immediately to our customer support team, who will take appropriate action.

Cancellation and Refunds

Both renters and car owners have the right to cancel a booking, but we encourage all parties to do so with reasonable notice. Cancellations that occur within a certain timeframe may be subject to penalties or fees. Refunds for cancellations will be processed according to our cancellation policy.

Dispute Resolution

In the event of a dispute between a renter and a car owner, we encourage open communication to resolve the issue amicably. Our customer support team is available to assist in mediating disputes and finding a fair resolution. If necessary, we may request additional information or documentation from both parties to facilitate the resolution process.

User Reviews and Ratings 

We encourage users to leave honest and constructive reviews after each rental experience. These reviews help build trust within our community and provide valuable feedback for future users. Any attempts to manipulate or falsify reviews will result in an immediate account suspension.

Privacy and Data Protection

We take the privacy and security of our users' information seriously. We have implemented robust measures to protect personal data per applicable laws and regulations. Users can review our Privacy Policy for more details on how we collect, use, and store their information.

Non-Compliance

Failure to comply with our Trust and Safety Policy may result in account suspension or termination. We reserve the right to take appropriate action, including legal measures, if necessary, to ensure the safety and security of our platform and users.

By using Arah Rides Limited, you acknowledge that you have read, understood, and agreed to abide by our Trust and Safety Policy. We are committed to continuously improving our policies and procedures to maintain a safe user environment.